WCAG 2.2 Level AA Compliance — Member Experience

Since November 2025, we've been working through a comprehensive accessibility initiative to bring the Avidon Health member experience into full conformance with WCAG 2.2 Level AA — the current W3C recommendation and the globally accepted benchmark for digital accessibility. This work spans the member web portal and mobile app, touching navigation, forms, interactive content, and every program surface members use day to day.

What's Changing

• Improved Color Contrast and Visual Indicators We've updated color usage throughout the member experience to ensure text, icons, and interactive elements meet minimum contrast ratios against their backgrounds. Areas that previously relied on color alone to convey meaning — such as status indicators, form validation, and active states — now include additional visual cues so that information is never communicated through color alone.

• Stronger Page Structure and Semantics Headings, landmarks, and content relationships have been reviewed and corrected across the member portal to ensure assistive technologies can accurately convey page structure. This includes adding skip navigation links, improving heading hierarchy consistency, ensuring content reading order matches visual layout, and providing meaningful labels for all sections and regions.

• Enhanced Keyboard Navigation and Focus Visibility Every interactive element in the member experience now displays a clearly visible focus indicator when navigated via keyboard. We've addressed areas where focus states were previously absent or insufficiently styled, ensuring keyboard-only users can always identify their current position on the page.

• More Accessible Forms and Inputs Form controls across registration, health assessments, profile management, and program flows have been updated with proper labels, input purpose identification, and accessible names. Members using assistive technologies will encounter forms that clearly communicate what each field expects, and interactive controls whose visible labels match their programmatic names.

• Better Responsive Behavior at All Sizes The member experience now supports text resizing up to 200% and content reflow at 400% zoom without loss of information or functionality. Members who zoom in or use larger text settings will no longer encounter overlapping content, truncated text, or horizontal scrolling that previously made parts of the experience difficult to use.

• Appropriately Sized Touch and Click Targets Interactive elements — buttons, links, toggles, and icon actions — have been reviewed and resized to ensure adequate target area and spacing, reducing accidental activation for members using touch devices or those with motor impairments.

• Improved Assistive Technology Compatibility Custom components — including interactive widgets, dynamic content areas, and notification messages — have been updated to properly expose their name, role, and value to assistive technologies. Non-text content such as images and icons now includes appropriate alternative text throughout the experience.

Why It Matters

• Inclusive by Design – Many Avidon Health programs serve diverse populations including older adults, individuals managing chronic conditions, and members using assistive technologies. WCAG 2.2 AA conformance ensures the member experience works for everyone, not just the majority.

• Ahead of Regulatory Requirements – While U.S. federal requirements currently reference WCAG 2.1, the standard is shifting. The European Accessibility Act already references WCAG 2.2 through EN 301 549, and courts increasingly cite the latest W3C recommendation in ADA enforcement. Conforming now positions Avidon Health — and our clients — ahead of the curve.

• Better Experience for All Members – Every change in this initiative — larger touch targets, visible focus states, reduced re-entry, consistent help — improves usability for the entire member population, not just those who rely on assistive technologies. Accessibility improvements are usability improvements.

• Client Confidence – For clients in healthcare, government, and enterprise sectors where accessibility requirements are part of procurement and compliance, WCAG 2.2 AA conformance provides a clear, verifiable standard they can reference in their own accessibility posture.

This initiative represents six months of systematic work across the member experience — auditing, remediating, and testing against all 55 Level A and AA success criteria in the WCAG 2.2 specification. It's the most significant accessibility investment in the platform's history, and it establishes the foundation we'll build on as we extend this standard across additional surfaces in the future.