The User Support Center

The user support center is a resource for participants who need answers to questions in any area, from technical issues to course-related queries.

There are four ways the participant can access the support center:

1. Clicking the question icon at the top of the course homepages
2. Clicking the "Help & Support" link (located beneath the "Terms of Use & Privacy" link) that appears as a footer on all pages throughout our site and courses 
3. Navigating directly to help.selfhelpworks.com
4. Emailing support@selfhelpworks.com

The support page has the answers to the most frequently asked questions spanning all facets of user experience. Questions are grouped by type, and fall into one of three categories:

1. General FAQs
2. Technical Support Help
3. Privacy-Related Questions

When a participant has a question, they can type it into the search bar at the top of the page. Certain keywords will trigger a list of suggested questions. For instance, if a user types "video" into the search bar, questions related to videos will automatically pop up.  

Creating a new support ticket

If a user has a question that is not already answered on the support page, they can contact our live-support team by creating a support ticket. After clicking on "New support ticket," the user will be prompted to fill in their email address, the type of support they need, a subject line, and a message with their question or issue. After submitting the ticket, the user can expect a response from our team within 48 hours.

In Summary