This release contains information about mobile access to our courses, new events related to data feeds, and updates to our support system.
New Updates & Features
MOBILE SOLUTION
With the change in consumer behavior, SelfHelpWorks identified the need for a solution which fully supports multiple devices. Our goal was to provide a simple and intuitive interface with a common experience across all devices. We believe we've met that goal with our June release.
We are happy to announce that the SelfHelpWorks solution fully supports mobile and tablet devices. Customers can experience the complete SelfHelpWorks solution using their web browser on mobile, tablet, and desktop devices.
What this means for the client:
Uninhibited mobile access should please users, make the experience with SelfHelpWorks even more compatible to individual schedules and habits, and consequently raise engagement rates.
What this means for the user:
Taking a course and accessing tools and features is easier than it's ever been.
NEW EVENTS DATA AVAILABLE
The SelfHelpWorks system records various types of events concerning user behavior. These events are available to clients through different types of data integrations such as our Pull API, WebHooks, etc.
Clients often use this event data to provide incentives to their end-users: for example, providing an incentive bonus when a user starts a course or completes a course. The event data could be used for other purposes such as engagement messaging, ToDo lists, etc.
The current release includes two new events which are now available to clients:
- Portal Registration - This event occurs when a user completes the portal registration process the first time they visit the SelfHelpWorks website.
- Portal Login - This event occurs every time the user logs into the SelfHelpWorks website. For SSO integrations, this event is recorded with every successful SSO.
What this means for the client:
If you are interested in receiving either of these events, please contact your account executive.
What this means for the user:
This has no impact on the user.
24/7 LIVE SUPPORT AVAILABLE
Live support is now available every day of the week, any time of day. Support can be found on the help desk website. This is an upgrade from our previous policy which offered live support exclusively on weekdays during business hours.
What this means for the client and the user:
Live support is available at any time.
