This release includes the splitting of the reading materials and assignments in all sessions of all courses, an added insight in the member details section of the admin website, and minor course updates for three courses.
All sessions in all SelfHelpWorks courses have reading materials and assignments which, prior to this release, were combined in one document (for each session). We have now split the assignments and reading materials and present them to the user as two separate entities, each with a distinct function within the course.
The reading materials are meant primarily to summarize the most important information presented in the session. After completing a session, participants are encouraged to review the reading materials before the next session. The reading materials are an easily accessed and highly organized storehouse for course concepts and information.
Successful behavioral change in our courses is dependent upon the user’s conscious participation—when the participant completes their session assignments, they are actively applying certain concepts and practices to their lives. In this release, we have standardized the presentation and delivery style of all assignments with the following objectives:
There are separate links for assignments and reading materials presented on the session-completion screen and at the bottom of session tiles on the course homepage:
All updates regarding reading materials and assignments were made to improve participant experience and make it as easy and as clear as possible for them to follow course instruction and successfully achieve healthy lifestyle change.
Customer support agents now have more insight into participant behavior within courses.
Admins with appropriate access can click the "Go to details" button after locating a specific member and view the "Session details" section. This section shows all the sessions that the member has started in bold (future sessions are shown in gray). For completed sessions, admins can see the date the session became available, the date it was scheduled, the date it was started, and the date it was completed:
The session-by-session habits of participants are more easily discernible. This added insight allows customer support agents to recognize potentially demotivating patterns of behavior that specific members might be practicing. For instance, if a participant is regularly starting a session multiple days after it has been scheduled, agents can guide the participant towards scheduling sessions when they know they have the time to take them, thereby creating a more fluid and momentum-building experience with the course.
LivingWellRested (sleep) and LivingHealthy (nutrition) are both relatively new courses and testimonials have been added to the course homepages, as is the case for all the other courses. Testimonials from users who have already completed the course can motivate current users to continue in their course.
Participants in the LivingFit course (exercise) will now receive emails immediately upon completing a session. These emails contain a congratulatory message for the completion of the session and a reminder to complete the daily and weekly goals presented in the session.