This release contains information about mobile access to our courses, new events related to data feeds, and updates to our support system.
With the change in consumer behavior, SelfHelpWorks identified the need for a solution which fully supports multiple devices. Our goal was to provide a simple and intuitive interface with a common experience across all devices. We believe we've met that goal with our June release.
We are happy to announce that the SelfHelpWorks solution fully supports mobile and tablet devices. Customers can experience the complete SelfHelpWorks solution using their web browser on mobile, tablet, and desktop devices.
Uninhibited mobile access should please users, make the experience with SelfHelpWorks even more compatible to individual schedules and habits, and consequently raise engagement rates.
Taking a course and accessing tools and features is easier than it's ever been.
The SelfHelpWorks system records various types of events concerning user behavior. These events are available to clients through different types of data integrations such as our Pull API, WebHooks, etc.
Clients often use this event data to provide incentives to their end-users: for example, providing an incentive bonus when a user starts a course or completes a course. The event data could be used for other purposes such as engagement messaging, ToDo lists, etc.
The current release includes two new events which are now available to clients:
If you are interested in receiving either of these events, please contact your account executive.
This has no impact on the user.
Live support is now available every day of the week, any time of day. Support can be found on the help desk website. This is an upgrade from our previous policy which offered live support exclusively on weekdays during business hours.
Live support is available at any time.